The current UK legislation states that E-cigarette products can only be purchased by and shipped to those who are over the age of 18. Since May 20th 2017, we are required to verify the age of any customer who wishes to purchase our products.

Therefore, We have been authorised to use any personal information, provided by you(customer), to carry out and conduct relevant age verification checks. We use 1account to aid us in undertaking these necessary checks of your details against millions of records that they hold on their system via partners, to ensure that you the customer are of correct age to purchase our products. 1 account is one of the most notable and trusted providers of age verification in the UK, so you can be rest assured that your personal information is secure.

However if you purchase from any of our Marketplace stores, such as eBay then will be using VerifyMyAge to ensure you meet the required age to purchase our products. VerifyMyAge are established and one of the most trusted age verification providers in the UK and are able to undertake your age verification seamlessly. They will not run a credit check and you are reassured that your personal details are secure. They are trusted by leading brands, such as eBay who has required all sellers to use it on their platform to verify customers for restricted goods

By accepting our terms and conditions, you the customer give us consent to use your data to carry out these checks. We aim to run as few checks as possible and in the event that we are unable to verify your age after several checks, we would require you to send us your passport or driving licence to re-check your details manually against relevant databases. If you do not wish to share your documents with us, we are able to refund you and cancel your order.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

*Please beware that if for any reason you have failed the age verification check, there is a strong possibility that delivery of your order will be delayed, if this occurs, please do not hesitate to contact customer services via email: cs@vapemaven.co.uk

Delivery Options are only available to the UK mainland and we are yet to deliver across Europe, which will be available soon.

*All prices may vary depending on current postal rates.

• Royal Mail First Class- Delivered within 1-3 working days.
  This service is offered within the UK by Royal Mail, which aims to deliver your products within 1 to 3 working days after the shipping date, however, please allow up to 10 working days to receive your products. Orders that are placed before 12:00pm between Monday and Friday are typically dispatched on the same day.
• Royal Mail Second Class- Delivered within 2-4 working days.
  This service is offered in the UK by Royal Mail, which aims to deliver your products within 2 to 4 working days after the shipping date, however, please allow them to deliver within 10 working days. Orders that are placed before 12:00pm between Monday and Friday are typically dispatched on the same day. Any orders that are made on Friday will not arrive until the following Monday. Orders from Northern Scotland may take 2 working days.
• Royal Mail recorded First Class- Delivered within 1-3 working days.
  Signature required.
• Royal Mail signed for requires your signature before the item can be delivered.
  Your order is tracked from the time you purchase your product to delivery. Delivery is expected between 1-3 working days, however, please allow up to 10 working days. Orders that are placard before 12pm between Monday and Friday are typically dispatched on the same day.
• DPD/Parcelforce Next working day- Delivered the next working day when order is placed before 4PM Monday to Thursday. This service guarantees delivery, the next working day, for orders that are placed by 4pm between Monday and Friday(excluding Bank Holidays)

Vapemaven ensures that we get your products to you as soon as possible. In order for us to ensure this is consistently possible, we aim to get your orders shipped within 2 working days of the purchase date.

*Please note, this would be the standard time, but in times of high demand or unfavourable conditions it may take us longer than expected.

However, if you’re in a hurry and need to receive your order urgently, please take advantage of our Next Working Day Delivery option.

Please also note that due to the current climate(COVID-19), all domestic and local couriers are prioritising the delivery of medical supplies & essential items, so your order may take longer than usual.