Customer Service

If you would like to get in touch with us please do so by using one of the following three communication channels. We aim to respond to queries within 24 hours Monday-Friday excluding public & bank holidays.

Email:
We will always respond to emails in a timely manner. If you have not received a response from us within 72 hours(please take into consideration holiday periods such as Christmas or circumstances that may have an impact on delivering our services, please first check your “spam or trash folder”.

Please use one of the following email addresses based on your query:

Customer Services including questions about your order- cs@vapemaven.co.uk

Product returns- returns@vapemaven.co.uk– Due to the current climate, we are now offering 30 days to return your product and receive a refund, except for our e-liquids which are non-returnable.

Product suggestions and improvements- suggestions@vapemaven.co.uk

In order to speed the process up, please include as much detail with your first email as possible, such as the order number.

POST
Maverick Technologies Group
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
United Kingdom

COMPANY INFORMATION
Our company registration number be found below:
Company Registration Number: 12587144