The current UK legislation states that E-cigarette products can only be purchased by and shipped to those who are over the age of 18. Since May 20th 2017, we are required to verify the age of any customer who wishes to purchase our products.
Therefore, We have been authorised to use any personal information, provided by you(customer), to carry out and conduct relevant age verification checks. We use 1account to aid us in undertaking these necessary checks of your details against millions of records that they hold on their system via partners, to ensure that you the customer are of correct age to purchase our products. 1 account is one of the most notable and trusted providers of age verification in the UK, so you can be rest assured that your personal information is secure.
However if you purchase from any of our Marketplace stores, such as eBay then will be using VerifyMyAge to ensure you meet the required age to purchase our products. VerifyMyAge are established and one of the most trusted age verification providers in the UK and are able to undertake your age verification seamlessly. They will not run a credit check and you are reassured that your personal details are secure. They are trusted by leading brands, such as eBay who has required all sellers to use it on their platform to verify customers for restricted goods
By accepting our terms and conditions, you the customer give us consent to use your data to carry out these checks. We aim to run as few checks as possible and in the event that we are unable to verify your age after several checks, we would require you to send us your passport or driving licence to re-check your details manually against relevant databases. If you do not wish to share your documents with us, we are able to refund you and cancel your order.
Please refer to the data protection section of our terms and conditions for information on how we handle data.
*Please beware that if for any reason you have failed the age verification check, there is a strong possibility that delivery of your order will be delayed due to more steps being taken to verify your age, if this occurs, please do not hesitate to contact customer services via email: firstname.lastname@example.org